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These terms set out how your account on runex8 works — what you can do, what we keep consistent, and what happens when something needs to change. Access to the platform and its features depends on your local law and eligible regions, so read this page before you open or continue using your account.
By creating and using an account on runex8, you confirm that you have read these terms and that you agree to them. These terms form the agreement between you and us for every session, every wallet action and every game you open through the platform. We may update these terms from time to time; when we do, the revised version will be available on this page and takes effect from the date it is published. Continuing to use your account after an update is posted means you accept the revised terms. If you do not agree with a change, you should stop using the account and contact support to have it closed. Your use of Rocket, Upay or Bank Transfer to fund or withdraw from your wallet is also subject to the individual terms of those payment services — our terms cover what happens on our side of that transaction. Access to runex8 is available only where local law and eligible regions permit it. It is your responsibility to confirm that accessing the platform is allowed under the laws that apply to you. We do not make that determination on your behalf, and nothing in these terms should be read as a legal confirmation of eligibility.
These terms apply specifically to the account you hold on runex8 and to the actions you take through it. Four areas are defined below — understanding which is inside and which is outside the scope of these terms will help you know where to look if a question comes up.
Covered. Login, session continuity across browser and app, account settings, wallet balance and transaction history all sit inside these terms. Any action taken while signed in falls under the conditions here.
Covered. Deposits and withdrawals made through Rocket, Upay or Bank Transfer are governed by these terms on our side. The payment provider's own conditions govern their side of the same transaction.
Covered. Game availability, lobby content, studio titles and feature access are all subject to these terms. We can adjust available content at any time in line with this policy.
Not covered. Any external site, app or payment service you reach from runex8 operates under its own terms. We do not control those services and accept no responsibility for their conduct or policies.
These terms are not just obligations — they also set out what you can actively do with your account. You have the right to review your transaction records at any point by opening the history section inside your signed-in account area. If any detail on your account — your registered contact, your wallet method or your personal information — is incorrect, you can update it through the account settings page or by contacting support directly. Where you believe a transaction has been processed incorrectly, you can raise a dispute through the support route and we will review the record. You can also ask us any question about how these terms apply to your specific situation; use the contact paths listed on this page and we will respond through the same channel. Closing your account is also within your rights — contact support to request this, and we will confirm the outcome and any remaining wallet balance before completing the closure.
Open the history section in your signed-in account area to see every deposit, withdrawal and wallet action associated with your account, including Rocket and Upay movements.
Update your registered contact or payment method through the account settings page. For changes that require verification, the settings page will prompt you through the required steps.
Contact us through the published support route and describe the specific transaction or terms question. We will review the relevant record and respond through the same channel.
You can ask us to close your account at any time. Contact support, and we will confirm your wallet balance and complete the closure once any pending transactions are settled.
If anything in these terms is unclear, or if you need to take an action that requires our involvement — disputing a transaction, requesting a change, or asking about eligibility — these are the routes to contact us. We only list channels that are actively monitored; do not use a path that is not shown here.
Open the chat widget from any page while signed in. Use this for questions about your account, a specific wallet transaction or a clause in these terms that you need clarified.
Send your question or dispute to the support email address shown in your account area. Include your account reference and a brief description of the terms point or transaction in question.
The help section inside your signed-in account lists common terms questions with published answers. Check here first — for straightforward queries around wallet use or session policy, the answer is likely already there.
We keep these terms visible and current so you always know exactly what framework your account operates under. Below are the four areas we manage directly in relation to this policy.
We collect only the account and transaction data needed to operate your wallet and verify activity. We do not share this data with third parties outside of what is required to process a payment through Rocket, Upay or Bank Transfer.
We use session data and cookies to keep your account continuous between browser and mobile. You can manage cookie preferences through your browser settings; some functions require session data to work correctly.
Access to your account is protected by your login credentials. Keep your details private. If you notice any activity on your account that you did not authorise, contact support immediately through the channels on this page.
When we update these terms, the change date is noted at the top of this page. We retain account and transaction records in line with our data policy — your signed-in account area shows the records available to you.
These questions cover what we hear most often about how the terms apply to accounts, wallet use and access on runex8.
Yes, on our side. Our terms cover every wallet action you take through your runex8 account, including deposits and withdrawals via Rocket, Upay or Bank Transfer. The payment provider's own conditions govern how their service handles the same transaction.
We post the updated version on this page with the effective date. If you continue using your account after that date, you are agreeing to the revised terms. If you have questions about a specific change, contact support before continuing.
Access depends on your local law and the eligible regions defined in our terms. It is your responsibility to confirm that using the platform is permitted under the laws that apply to you. These terms do not constitute legal advice or a confirmation of eligibility.
Open the transaction history in your signed-in account area to confirm the details, then contact us via live chat or the support email with your account reference and a description of the issue. We will review the record and reply through the same channel.
Most details — contact information, preferred wallet method — can be changed in account settings. Changes that affect verification status may require support involvement. The settings page will indicate when an additional step is needed.
Contact us through live chat or the support email and request account closure. We will confirm any remaining wallet balance and any pending transactions before completing the process. Closure cannot be reversed once it is confirmed.