App / Live
runex8 handles your information, payment activity and device data with care — this policy tells you exactly what we collect, how we use it, and what choices you have. Access to our platform depends on your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — your name, contact information and any identity verification data required by the account setup flow. When you make a transaction using Rocket, Upay or Bank Transfer, we record the payment reference, amount and status against your account wallet. We do not store full card or wallet credentials on our servers; sensitive payment data passes through the payment rail's own secure channel. We also collect device and session data — browser type, IP address and session timestamps — to keep your account accessible and consistent across phone and desktop. This data helps us detect unusual access patterns and maintain account continuity when you switch between the mobile browser and the app. We retain your account records for as long as your account is active and for the period required under applicable rules. You can ask us to review what we hold at any time by writing to our support channel. Availability of this platform and its data-handling obligations depend on local law and eligible regions.
This policy covers what we do with information collected through our platform — it does not replace the terms and conditions that govern gameplay or account eligibility. Four areas define its boundaries clearly, so you know exactly what falls inside this policy and what does not.
Data you provide when opening, verifying or recovering your account falls squarely inside this policy. This includes login credentials, identity verification steps and the session record kept while you are signed in.
Transaction references linked to Rocket, Upay or Bank Transfer are recorded in your account wallet and covered here. We do not hold full wallet credentials; what we store is the status and reference generated by the payment rail.
Pages you visit, game categories you open and time spent in the lobby are logged as session activity. This data helps us keep navigation consistent on your phone and does not include game-outcome data from individual rounds.
Game studios such as PlayStar, CQ9, PG Soft, Bigtime Gaming and Spadegaming run their own data environments for game content. Their platforms are outside this policy's scope; check their own published terms for how they handle game-session data.
You have practical options available to you at any point while your account is active. If you want to see what information we hold against your account, write to our support team through the contact route published on this site — we will confirm what records exist and where they are stored. If any detail on your account is wrong, such as a contact number or payment reference, you can raise a correction request through the same channel; we aim to address it as quickly as our review allows. You also have the right to ask us to stop using your data for purposes beyond account operation, though this may affect your ability to transact or access the platform. If you have a question about how a specific piece of data — for example, a Rocket payment reference or a session log — is being used, our support team can walk through that record with you. All requests are handled subject to applicable local law and eligible region requirements.
Contact support to request a summary of the data stored against your account, including session history and payment references.
If your registered contact information or any account detail is inaccurate, raise a correction request through our published support route and we will review it.
For questions about a specific record — such as a Bank Transfer reference or a device log — write to support and we will explain what that data is and why it exists.
You may ask us to limit how we use your data beyond account operation. We will confirm the implications for your account access before applying any restriction.
If you have a question about this policy, want to review your account data or need to raise a correction, use one of the contact routes published on our site. We handle all privacy-related requests through the same channels as general account support.
Open the chat widget on any page of the site to reach our support team directly. This is the quickest route for data questions tied to your active account session.
Send a written request to our support email address listed on the Contact page. For privacy or data-review requests, email is the recommended channel so we have a written record of your query.
The Help section inside your signed-in account area shows published guidance on account data and correction steps. Start there if you want to handle a straightforward detail update without contacting the team.
We keep your account data only for as long as your account is active or as required under applicable rules. Cookies are used to maintain your session state across phone and browser — so when you return to the lobby, your account recognises the device without requiring a full re-login. You can manage cookie preferences through your browser settings, though disabling session cookies will affect account continuity. We do not sell your personal data to third parties and we do not use payment references from Rocket, Upay or Bank Transfer for any purpose other than recording the transaction against your account wallet.
Account records are kept while your account is active and for the period required under applicable rules. You can ask support to confirm the retention period that applies to your account at any time.
Session cookies keep you signed in across phone and desktop without repeated login steps. Browser-level cookie controls let you adjust this, though doing so may interrupt your session continuity on the platform.
Transaction references from Rocket, Upay and Bank Transfer are stored against your wallet record only. Full wallet credentials are never held on our servers; they remain within each payment rail's own secure environment.
When this policy changes, we publish the updated version on this page. Continuing to use your account after an update is posted means you have read the revised terms. Contact support if any change raises a question.
These questions cover what our visitors ask most often about how their account data is handled, what gets stored when they transact and how to contact us about a specific record.
We store the registration details you provide — name, contact information and any identity verification data required by the account setup. We also record session data such as device type and login timestamps to maintain account continuity across phone and browser.
We record the payment reference and transaction status generated by the Rocket or Upay rail against your account wallet. Your full wallet credentials are handled within the payment provider's own secure channel — we do not store them on our servers.
Yes. Write to our support team through the live chat or email channel published on this site. We will confirm what account records exist, including session logs and payment references, subject to applicable local law and eligible region requirements.
Raise a correction request through our support team by email or live chat. Describe the detail that needs changing and we will review it. For contact-information updates, the signed-in account settings page may also let you edit fields directly.
Game studios such as CQ9 and PG Soft operate their own data environments for game content delivery. We do not share your personal account data with them. Their handling of any in-session data falls under their own published terms, not this policy.
Session cookies keep your account recognised across phone browser and desktop without requiring a fresh login each time. If you clear cookies or block them in your browser settings, your session continuity may be interrupted and you may need to log in again when you return to the lobby.